Frequently asked questions

How long do spectacles take?

Single vision spectacles take an average of 2-4 business days and multifocals take up to 10 business days. Express services and postage is available on request (fees apply).



How long does an eye examination take?

Approximately 30 mins



Can I order prescription sunglasses from you?

Yes



Do you offer Bulk-bill eye examinations?

Yes. We offer bulk-billed eye examinations for all consultations that are claimable from Medicare. Retinal Imaging is optional and attracts a $35 fee that is non-claimable. Some contact lens consultations are also not covered.



Is my contact lens prescription the same as my spectacle prescription?

No. A contact lens prescription requires a contact lens fitting, and is almost always different to your spectacle prescription.



Are you open on the weekend?

Yes we are open from Saturdays 11-3pm, closed on Sundays and Public Holidays



Do I need to make an appointment for an Eye Examination?

An appointment is encouraged so that you can be seen at a time most suited for you, however, you are always welcome to come in without an appointment.



Do you have HICAPS?

Yes. We can process your claim in-store for you.



What does my health fund cover?

If you have ancillary optical cover, your health fund will contribute for spectacles, prescription sunglasses or contact lenses. Your annual limit is determined by your health fund.